Service Management
PaperBridge hanteert het ITIL v3 raamwerk (Information Technology Infrastructure Library) voor de inrichting en bewaking van beheerprocessen.
De processen zijn als volgt gedefinieerd:
Service Strategy
- Financial Management
- Service Portfolio Management
- Demand Management
- Strategy Management for IT services
- Business Relationship Management
Service Design
- Service Catalogue Management
- Service Level Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Supplier Management
- Design Coordination
Service Transition
- Transition Planning and Support
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Service Validation and Testing
- Evaluation
- Knowledge Management
Service Operation
- Event Management
- Incident Management
- Request Fulfilment
- Problem Management
- Access Management
Continual Service Improvement
- Seven Step Improvement Process
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